Refund policy
At SR Fragrance, customer satisfaction is our priority. We take pride in providing premium-quality fragrances. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
Due to the nature of fragrance products and hygiene reasons, we only accept returns under the following conditions:
- The item received is damaged, defective, or incorrect.
- The return request is made within 7 days of receiving the order.
- The product must remain unused and in its original packaging.
To request a return, please contact us at:
Include:
- Your order number
- Clear photos of the product
- Reason for the return request
Refunds
Once your return request is approved and the product is inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing time may take 5–10 business days depending on your bank or payment provider.
Non-Refundable Items
We do not offer refunds or exchanges for:
- Used or opened perfumes
- Change of mind after purchase
- Orders damaged due to improper handling after delivery
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos for quick assistance.
Shipping Costs
- Customers are responsible for return shipping costs unless the mistake was made by SR Fragrance.
- Original shipping charges are non-refundable.
Contact Us
For any questions regarding returns or refunds, contact us at:
Thank you for shopping with SR Fragrance. We appreciate your trust and support.