Shipping policy
Thank you for shopping with SR Fragrance. We are committed to delivering your order safely and efficiently.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation message or email with tracking details (if available).
Shipping Time
Estimated delivery times may vary depending on your location:
- Local Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that shipping times are estimates and delays may occur due to customs, courier services, weather conditions, or high order volumes.
Shipping Charges
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, if available, will be clearly mentioned on the website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
SR Fragrance is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or lost during transit, please contact us and we will do our best to assist you with the courier service.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged package and product
We will review the issue and provide an appropriate solution.
International Shipping & Customs
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not controlled by SR Fragrance and must be paid by the customer.
Contact Us
For shipping-related questions or support, contact us at:
Thank you for choosing SR Fragrance.